Refund policy

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Items sent back to us without a proper authorization will not be accepted. After you receive our authorization, please make sure that the item is in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.  

You can contact us via email at: info@brothersloveboutique.com. 

 

 

Exceptions / non-returnable items

Certain types of items cannot be returned, like items marked FINAL SALE, Accessories, Bodysuits, Lingerie, Swimwear, selected "White" items, Discounted and Clearance items, custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.  Unfortunately, we cannot accept returns on gift cards.

You can contact us via email at: info@brothersloveboutique.com. 

 

Refunds

To initiate a formal request for a refund, please commence by sending an email to sales@brothersloveboutique.com to confirm that your request is processed and validated accurately. Upon confirmation of your return request, kindly follow the provided instructions to ensure a successful and timely processing of your request.

 

By completing a purchase with Brothers Love Boutique, you are agreeing to our full return and exchange policy.